Customer service specialist
Office of Admissions
Staff Shout Out quarterly drawing winner
Appalachian State University Staff Shout Out program
“I was surprised and delighted to receive a Staff Shout Out. I sincerely appreciate working in such a positive environment.”
Shayla Marcum, customer service specialist in Appalachian State University’s Office of Admissions
BOONE, N.C. — Shayla Marcum, customer service specialist in Appalachian State University’s Office of Admissions, is a Staff Shout Out recipient and recent winner of the Staff Shout Out program’s quarterly drawing. Marcum, who received her Shout Out in March, won a gift from the University Bookstore valued at $25.
The Staff Shout Out program, an informal recognition initiative created by Appalachian’s Staff Recognition Committee — a committee of Staff Senate — aims to highlight Appalachian staff members for their positive contributions to the university. The committee works to improve employee engagement and encourage an environment of support and appreciation.
Carole Greene, chair of Appalachian’s Staff Senate and assistant director for student support services in the university’s Student Learning Center, said, “The Staff Shout Out program is designed for any campus community member who wishes to recognize a staff member for their outstanding work. The program started in January and has grown each month.”
Recipients of a Shout Out will be notified the month following their nomination and will receive a handwritten card detailing why they were nominated. Each recipient is also entered into a quarterly drawing for a gift from the University Bookstore.
“I was surprised and delighted to receive a Staff Shout Out,” Marcum said. “I sincerely appreciate working in such a positive environment.”
Since the program’s inception in January 2018, more than 260 Appalachian staff members have received a Shout Out.
Examples of Shout Out-worthy actions:
- Going above and beyond to help a fellow co-worker or student.
- Picking up trash on campus grounds just because.
- Encouraging recycling in your office.
- Having an infectious positive attitude.
- Taking initiative.
- Helping a co-worker complete a task voluntarily.
- Random acts of kindness.
Marcum’s nominator, who wishes to remain anonymous, gave Marcum a Shout Out to recognize her “endless dedication to helping students, parents and co-workers.”
About Appalachian State University
As the premier, public undergraduate institution in the state of North Carolina, Appalachian State University prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The Appalachian Experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and to embrace diversity and difference. Located in the Blue Ridge Mountains, Appalachian is one of 17 campuses in the University of North Carolina System. Appalachian enrolls more than 19,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors.
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